Frequently Asked Questions
Everything you need to know about sending the perfect gift.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your hug to arrive sooner.
Can I include a personalized message?
Absolutely! Every Box of Hugs includes a complimentary gift card where you can write a heartfelt message to your recipient.
What is your return policy?
We want you to be 100% happy. If there is an issue with your order, please contact us within 14 days of delivery for a replacement or refund.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number so you can follow its journey.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are the products inside the box high quality?
We pride ourselves on sourcing premium items from ethical suppliers to ensure every gift box feels luxurious and special.